Policy » Actionable Feedback

ETHORITY » Actionable Feedback Policy

ETHORITY & STEN.AI LLC
San Francisco, CA 94111, USA

Page Structure:

  1. Introduction
  2. Feedback Collection Methods
  3. Responding to Feedback
  4. Public Engagement
  5. Commitment to Transparency
  6. Contact Information

1. Introduction

At ETHORITY, we value the insights and perspectives of our clients, partners, and the broader community. Our Actionable Feedback Policy outlines how we collect and respond to feedback, engage with the public, and prioritize transparency in all our interactions. We believe that constructive feedback is essential for continuous improvement and innovation.


2. Feedback Collection Methods

We employ multiple channels to collect feedback from our stakeholders to ensure we capture diverse viewpoints and experiences:

  • Surveys and Questionnaires: Regular surveys are distributed to clients and partners to gather feedback on our services and performance.
  • Client Meetings: One-on-one meetings with clients provide an opportunity for in-depth discussions about their experiences and suggestions.
  • Public Forums and Social Media: We monitor and engage in discussions on platforms like LinkedIn, Twitter, and industry-specific forums to understand public sentiment and gather insights.
  • Feedback Forms: Easy-to-access feedback forms are available on our website, allowing anyone to submit their comments and suggestions.
  • Workshops and Webinars: Interactive sessions with participants to gather real-time feedback and engage in meaningful dialogue.

3. Responding to Feedback

ETHORITY is committed to responding to feedback in a timely and constructive manner. Our process includes:

  • Acknowledgment: All feedback is acknowledged promptly, ensuring that the person providing the feedback knows it has been received.
  • Analysis: Feedback is reviewed and analyzed to identify common themes, areas for improvement, and potential innovations.
  • Action: Where applicable, actionable feedback is incorporated into our processes, services, and strategies. Specific action plans are developed to address the feedback.
  • Communication: We communicate our actions and changes back to the feedback provider, ensuring they understand how their input has contributed to our improvements.

4. Public Engagement

Engaging with the public is a cornerstone of our commitment to transparency and community involvement. We engage through:

  • Social Media Interaction: Active participation in conversations on social media platforms to share insights, gather feedback, and respond to inquiries.
  • Public Forums and Panels: Participation in industry panels, forums, and conferences to discuss our work and gather feedback from a wider audience.
  • Community Events: Hosting and participating in community events that focus on AI, technology, and ethical practices to foster dialogue and collaboration.

5. Commitment to Transparency

Transparency is at the heart of our operations and interactions. Our commitment includes:

  • Open Communication: We maintain open lines of communication with our clients, partners, and the public, providing regular updates on our activities, decisions, and progress.
  • Reporting: Regularly publishing reports and updates on our website about our activities, feedback received, and the actions taken in response.
  • Clear Policies: Making our policies, including this Actionable Feedback Policy, easily accessible on our website, ensuring everyone understands our commitment to transparency and accountability.
  • Inclusive Decision-Making: Involving stakeholders in decision-making processes where their feedback and input are crucial, ensuring that diverse perspectives are considered.

6. Contact Information

We encourage ongoing feedback and engagement from all our stakeholders. If you have any comments, suggestions, or questions, please reach out to us:

ETHORITY & STEN.AI LLC

Email:<a “href=”mailto:contact@ethority.net”>contact@ethority.net

Phone: 1-415-800-3969
Address: 1160 Battery St E Ste 100
San Francisco, CA 94111, USA

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We combine governance expertise, regulatory alignment, and ethical innovation to guide enterprises, governments, and researchers toward responsible AI adoption.

What Makes ETHORITY Different:

  • Independent Trust Framework — Our ETHORITY Trust Framework defines measurable standards for responsible AI across seven pillars: performance, fairness, robustness, explainability, safety, sustainability, and compliance.

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  • Benchmark → Monitor → Certify — A continuous lifecycle for AI assurance, from first evaluation to on-chain certification.

  • Good AI Index — Global transparency platform for comparing AI system trust scores.

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